Stockholm, Stockholm, Sweden
Summary
Leading design and research initiatives for customer-facing self-scanning applications and internal operational tools to enhance in-store experiences and personnel efficiency.
Highlights
Spearheaded the end-to-end UX/UI design and research for a new self-scanning application, streamlining the in-store purchase process for customers.
Conducted continuous qualitative user research, engaging with customers and store personnel weekly to gather insights and validate design solutions for internal tools.
Implemented an agile design methodology, utilizing rapid prototyping and in-store testing to quickly iterate on concepts and inform product development.
Designed and optimized internal tools for store personnel, improving operational workflows and reducing manual effort for key tasks.